Refund & Replacement

Refund & Replacement Policy

At ShivShakti Nursery, we carefully select and package our plants before dispatch. Since plants are living products, they may experience some natural stress during transportation.

We understand that you want your plants to arrive safely, and we're here to help if there is a genuine issue with your order.

🌱 Plants Are Living Products

Plants may naturally have minor variations in:

Size and shape
Leaf count
Leaf color
Growth pattern
Overall appearance

A small amount of leaf movement, bending or minor stress during transportation can be normal and does not necessarily mean that the plant is damaged.

📦 If Your Plant Arrives Damaged

If your plant arrives significantly damaged, please contact us as soon as possible after delivery.

To help us review the issue, please provide:

Your order number
Clear photographs of the package
Clear photographs of the plant
A short video showing the condition of the plant, where possible

Please keep the original packaging until the issue has been reviewed.

🔄 Replacement

If we determine that the plant was significantly damaged before or during delivery, we may offer a replacement plant depending on availability.

Replacement decisions are made after reviewing the information and photographs/videos provided by the customer.

If the same plant is unavailable, we will discuss the available options with you.

❌ Refunds

Because plants are living products, we generally prefer to resolve eligible issues through replacement.

If a replacement is not possible, we may provide an appropriate refund depending on the circumstances of the order.

Approved refunds will be processed to the original payment method where possible.

🚫 Non-Eligible Issues

A replacement or refund may not be available for:

Minor cosmetic variations that are normal for living plants
Natural changes in leaves after delivery
Damage caused by improper care after delivery
Damage caused by excessive watering or underwatering
Damage caused by unsuitable sunlight, temperature or humidity
Plants that have been repotted or significantly altered after delivery
Issues reported without sufficient photographs or other evidence
Normal transportation stress that does not significantly affect the plant's health

⏰ Report an Issue Promptly

Please contact us as soon as possible after receiving your order if you believe there is a serious problem with your plant.

Early reporting allows us to assess the condition of the plant more accurately and provide the best possible assistance.

❤️ Our Commitment

We want you to have a positive experience with ShivShakti Nursery.

Every plant is carefully selected and packaged before dispatch, and we will do our best to resolve genuine delivery-related plant issues fairly and reasonably.